We accept various payment options, including credit/debit cards, bank transfers, UPI, and more.

We know how exciting it is to wait for your new furniture to arrive, and we’re here to help you track it every step of the way.

If you’d like to check the status of your order, here’s how you can reach us:

✅ WhatsApp Us:
Message us directly on +91 80897 22051. Please include your Order ID or Tracking ID so we can help you faster.

✅ Email Us:
Write to us at furniturethayyil@gmail.com with your name, Order ID, and any questions you have. We’ll reply as quickly as possible with your tracking details.

⏰ Our Support Hours:

• Monday to Saturday: 10:00 AM – 8:00 PM IST
• Sunday: 10:00 AM – 6:00 PM IST

We’re committed to keeping you informed and ensuring your experience with Thayyil Furniture is smooth and worry-free. Don’t hesitate to reach out — we’re always happy to help!

Unfortunately, refunds or replacements for damaged items are only possible if you provide a clear unboxing video. This protects you and ensures a smooth claims process.

No, we do not accept returns or refunds for change-of-mind purchases. Please choose
carefully!

Record a clear video while opening your package. Contact us within 2 days of delivery with photos, order details, and your unboxing video, and we’ll replace or
repair the item at no cost.

At Thayyil Furniture, we’re dedicated to offering you quality furniture and attentive service every step of the way. Please review our simple, transparent policy for your clarity and peace of mind.

🔶 For Your Protection: Open-Box Video

• When your order arrives, please record a clear video as you open the package.
• This step is essential for us to promptly and accurately resolve any rare issues such as transit damage or defects.
• Providing this video allows us to process replacements or refunds swiftly and smoothly.

✅ In Case of Damage or Defect

If your item arrives damaged or defective:

• Inspect your order within 2 days of delivery.
• Contact us right away using any of these channels:
  📞 +91 80897 22051
  📧 furniturethayyil@gmail.com 

Please share:

• Your order details
• A brief description of the issue
• Photos and your box-opening video

We’re here to help:

• For minor damage, we’ll send you free replacement parts.
• If damage is significant and cannot be repaired, we’ll send a full replacement at no extra cost.

✅ Our Replacement Conditions

• Claims must be reported within 2 days of receiving your order.
• Products should be unused and remain in their original, delivered condition (except for any transit damage).

🚚 Lost or Missing Packages

If you think your shipment is missing:

• Let us know within 2 days of the expected delivery date.
• Our team will coordinate with our delivery partners to resolve your case swiftly.

✅Refunds Policy

• Requests for refunds or returns must be made within 2 days from delivery; requests beyond this period will not be accepted.
• Products must be returned in their original packaging to qualify for a replacement or refund.
• Refunds/replacements will not be processed if the product shows signs of use, customer-inflicted damage, alterations, or missing original parts/accessories.
  
• Refunds may be issued at our discretion if replacement is not possible after inspecting the returned product and the open-box video.
• Approved refunds will be credited to your bank account within 5-7 days after we receive the returned product at our warehouse.
• A 5% payment gateway charge may be deducted from refunds processed via bank transfer.

ℹ️ Responsible Purchasing

We encourage you to explore your options and reach out with any questions before placing your order. As each piece is custom-packed and shipped, returns and refunds are reserved for items that are damaged or defective on arrival.
If you need guidance, our team is always happy to help you find just the right piece for your space.

💬 Need Help?
Still have questions or special circumstances?

Fill out the form below, and our team will assist you as quickly as possible

The video serves as essential proof in case of damage during transit, ensuring we can assist you quickly and effectively.

While delays are rare, please contact us. We’ll coordinate with the courier to resolve it as fast as possible.

Many products qualify for FREE shipping within India, especially on orders above
certain values. Otherwise, shipping rates may apply based on product size and
weight.

Standard shipping takes 8-15 business days. Express shipping is 3-5 business days, depending on your location and product availability.

🚚 Shipping Information

Order Processing & Secure Packaging

• All orders are processed within 1–2 business days after your payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Each item is thoroughly checked and securely packaged so it reaches you in perfect condition. Ensuring your furniture arrives safely and undamaged is always our top priority.

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Shipping Charges

• Within India:  FREE shipping is available on select products (as mentioned on the product page) or on orders above a certain value (e.g., ₹10,000). For other products, a flat or variable shipping fee may apply based on size and weight. Please click here before checkout so we can help determine the safest and most cost-effective shipping method for your order.
• International Shipping: For all international orders, please click here before checkout to visit our detailed shipping quote page and let us assist you with the best options for your location.

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Shipping Methods & Delivery Times

• Standard Shipping (Domestic): 6-14 business days
• Express Shipping (Domestic): 3-5 business days (subject to availability and location)
• International Shipping: 6-21 business days (Subject to product dimensions and mode of Shipment)

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Delivery Delays

While we strive to deliver every order promptly, shipping times may occasionally be affected by factors beyond our control, such as:

• Courier or logistics delays
• Customs clearance procedures (for international shipments)
• Natural disasters or other unforeseen events

If your order is delayed due to above mentioned circumstances Thayyil Furniture is not responsible but, our team will support you in resolving the issue as quickly as possible.

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🛠️ Assembly & Installation

Our furniture is designed for flexibility and convenience. Depending on the product, installation can fall under any of the following types:

• Pre-Assembled: Arrives fully assembled and ready for use.
• D.I.Y (Do It Yourself): Shipped flat-packed with simple, user-friendly assembly instructions.
• Expert Help: For larger or more complex items—such as wardrobes, modular furniture, or specialized pieces—installation services may be available in select areas. If this service is available for your order, our team will reach out to coordinate.

If you have specific installation requirements or questions, we encourage you to contact us before placing your order so we can help ensure a smooth experience.

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Still have questions? Feel free to fill out the form below, and we’ll get back to you as soon as possible!

Yes, we ship internationally! For rates and timelines, please contact us before
checkout so we can arrange the best option for you.

Some are pre-assembled; others are flat-packed for DIY assembly. For large or complex pieces, we offer expert installation in select regions.

Yes!Many items are DIY-friendly, while larger pieces may qualify for expert installation in select areas. Contact us for details before purchasing.

Yes. Our VORQ brand specializes in office and commercial furniture solutions.

Absolutely! We offer custom furniture crafted at our factory in Kozhikode or with partner factories in Malaysia, Indonesia, and China. Share your ideas, and we’ll make them real!

At Thayyil Furniture, we turn your ideas into beautifully crafted, custom furniture — whether it’s just a room, a full home, or your office.

Let’s create custom furniture that’s as unique as you are!

✅ Fill out the form below with your ideas and requirements, and our experts will get back to you shortly.
✅ Prefer an in-person chat? Visit our showroom in Kozhikode, Kerala — we’d love to discuss your vision.

No project is too big or too small! We’re happy to craft a single piece or handle
complete home/office projects.

Thayyil Originals is our range of high-quality, affordable furniture for everyday
living—designed to blend style and value.

Yes! We use sustainably sourced solid wood, engineered woods, WPC, and other
materials tailored to your needs.

Yes! Visit our exclusive store in Kozhikode, Kerala, India, to explore our collections in person.

We’re available Monday to Saturday, 10:00 AM – 8:00 PM IST, and Sundays from 10:00 AM– 6:00 PM IST.