At Thayyil Furniture, we’re dedicated to offering you quality furniture and attentive service every step of the way. Please review our simple, transparent policy for your clarity and peace of mind.

🔶 For Your Protection: Open-Box Video

• When your order arrives, please record a clear video as you open the package.
• This step is essential for us to promptly and accurately resolve any rare issues such as transit damage or defects.
• Providing this video allows us to process replacements or refunds swiftly and smoothly.

✅ In Case of Damage or Defect

If your item arrives damaged or defective:

• Inspect your order within 2 days of delivery.
• Contact us right away using any of these channels:
  📞 +91 80897 22051
  📧 furniturethayyil@gmail.com 

Please share:

• Your order details
• A brief description of the issue
• Photos and your box-opening video

We’re here to help:

• For minor damage, we’ll send you free replacement parts.
• If damage is significant and cannot be repaired, we’ll send a full replacement at no extra cost.

✅ Our Replacement Conditions

• Claims must be reported within 2 days of receiving your order.
• Products should be unused and remain in their original, delivered condition (except for any transit damage).

🚚 Lost or Missing Packages

If you think your shipment is missing:

• Let us know within 2 days of the expected delivery date.
• Our team will coordinate with our delivery partners to resolve your case swiftly.

✅Refunds Policy

• Requests for refunds or returns must be made within 2 days from delivery; requests beyond this period will not be accepted.
• Products must be returned in their original packaging to qualify for a replacement or refund.
• Refunds/replacements will not be processed if the product shows signs of use, customer-inflicted damage, alterations, or missing original parts/accessories.
  
• Refunds may be issued at our discretion if replacement is not possible after inspecting the returned product and the open-box video.
• Approved refunds will be credited to your bank account within 5-7 days after we receive the returned product at our warehouse.
• A 5% payment gateway charge may be deducted from refunds processed via bank transfer.

ℹ️ Responsible Purchasing

We encourage you to explore your options and reach out with any questions before placing your order. As each piece is custom-packed and shipped, returns and refunds are reserved for items that are damaged or defective on arrival.
If you need guidance, our team is always happy to help you find just the right piece for your space.

💬 Need Help?
Still have questions or special circumstances?

Fill out the form below, and our team will assist you as quickly as possible